Starter
For small IT teams who need a system of record.
€2,400 per year
€2,400 base, 500 included
Then €2 per device a year
- Unlimited admins + IT users
- Google + Microsoft SSO
- Renewal alerts, configurable per category
- Activity log (30-day retention)
Pricing
Public per-device pricing, no email gate
No email gate, and no "request a quote" to see the numbers. Per-device pricing that's public, predictable, and sized for mid-market budgets, not enterprise ones.
Calculator
Recommended Starter From €2,400 per year See the card
Starter fits 300 devices: €2,400 per year
Business
The sweet spot for EU mid-market.
€3,600 per year
€3,600 base, 500 included
Then €4.40 per device a year
- NIS2 Article 21 + 23 evidence pack
- SAML 2.0 SSO + SCIM 2.0 (Okta + Entra)
- Google + Microsoft SSO + WebAuthn passkeys
- Custom retention on activity log
- Priority email + chat support
Enterprise
For estates above 5,000 devices that need a dedicated SLA.
From €24,000 per year
Per-device rate negotiated per contract
- 5,000 devices included, negotiated rate above that
- Per-tenant + per-token IP allowlist
- Custom SLA + named CSM
- Annual audit-liaison review
Estimate, prices exclude VAT. Devices above the included count bill at renewal.
Compare every featureWhat is included
Compare every feature
Most of the product ships on every tier. The rows with a dash are the ones a tier leaves out.
| Where the tiers differ | Starter Base €2,400 per year Base $2,600 per year | Business Base €3,600 per year Base $3,900 per year | Enterprise Base from €24,000 per year Base from $26,000 per year |
|---|---|---|---|
| Book a demo | Book a walkthrough | Talk to sales | |
| Plan and limits | |||
| Annual base Billed annually, excluding VAT | €2,400 $2,600 | €3,600 $3,900 | From €24,000 From $26,000 |
| Devices included Computers, phones, tablets, servers, network gear and printers count, peripherals are free. | 500 | 500 | 5,000 |
| Each additional device, per year | €2 $2.20 | €4.40 $4.80 | Negotiated per contract |
| Spend and lifecycle | |||
| Account provisioning to Google Workspace and Slack Starter runs the same steps as manual tasks Business and Enterprise | Not included | Included | Included |
| Compliance evidence | |||
| NIS2 Article 21 + 23 evidence pack The evidence pack PDF Business and Enterprise | Not included | Included | Included |
| Policies register Employees read and sign each policy Business and Enterprise | Not included | Included | Included |
| Tamper-evident activity log | 30-day retention | Custom retention | Custom retention |
| Identity and security | |||
| SAML 2.0 SSO Business and Enterprise | Not included | Included | Included |
| SCIM 2.0 provisioning Okta and Entra Business and Enterprise | Not included | Included | Included |
| IP allowlist per tenant and per API token Enterprise only | Not included | Not included | Included |
| Support and services | |||
| Support | Email support | Priority email + chat support | Custom SLA + named CSM |
| Annual audit-liaison review Enterprise only | Not included | Not included | Included |
On every tier 28 items, alike on Starter, Business and Enterprise
Plan and limits
- Device limit None No plan blocks on device count. Devices above the included count are billed at renewal. Estates above 5,000 devices are priced on Enterprise.
- Admins and IT users Unlimited
- Billing Annual
- Data residency EU (Frankfurt) or US Chosen per workspace
Inventory and discovery
- Hardware register Owner, location and warranty on every asset
- Software and license inventory
- Endpoint agent for macOS and Windows Auto-discovers hardware and software, with a daily app-usage signal
- Stocktake sightings
- CSV import
- Importers for Snipe-IT, Lansweeper, ServiceNow, InvGate, Freshservice and GLPI
Spend and lifecycle
- Seat reclaim from usage
- Renewal alerts Configurable per category
- Requests
- Finance and spend views Normalised across currencies
- Onboarding and offboarding The access lifecycle, with manual tasks
- Two-party e-signed transfer agreements
- Wipe certificates
Compliance evidence
- ISO/IEC 27001 Annex A.8 evidence PDF
- SOC 2 CC6.1 evidence PDF
- GDPR Article 30 RoPA PDF and DSAR handling
- Audit-readiness ZIP export
Identity and security
- Google and Microsoft sign-in
- TOTP and WebAuthn passkeys
- REST API with scoped tokens
- Outbound webhooks
- Database per tenant
- AES-256 encryption at rest Keys in AWS KMS
Support and services
- Hands-on onboarding Paid add-on
Frequently asked questions
Still unsure? Book a demo
What currency? VAT?
Euros by default; US customers can be billed in US dollars. Both are invoiced by OnTrackio ITAM UAB (Lithuania). EU customers with a valid VAT ID pay no VAT under reverse charge. Non-EU customers pay no VAT.
What counts as a device?
One tracked hardware device: a laptop, desktop, server, phone, tablet, piece of network gear, or printer. Hardware in storage that isn't assigned to anyone still counts, because you're still tracking it. Monitors, docks, headsets, keyboards, mice, webcams, and cables are free and never count. Software licenses and contracts are tracked too, but they don't count toward your device total.
How do I get started?
Book a 30-minute demo to see the platform. Onboarding is self-serve: import your assets from CSV, Snipe-IT, or Lansweeper, or deploy the endpoint agent to auto-discover hardware and software. Pricing is on this page, so there's no email gate to see the numbers.
Do you offer setup help?
Onboarding is self-serve and built to be quick: CSV import, a migrate-from-another-tool importer (Snipe-IT, Lansweeper, ServiceNow, and more), and an endpoint agent that auto-discovers your estate. If you'd rather we run the setup for you, hands-on onboarding is available as a paid add-on. Ask sales for a quote.
Can I cancel any time?
Yes. Self-serve in the billing portal. We bill annually; cancelling mid-term ends auto-renewal but keeps the workspace live until the current term ends.
What happens to my data on cancellation?
Read-only access for 30 days while you export. Full CSV/JSON export of every table from the admin panel. After 30 days the tenant database is dropped per the data-retention policy.
Do you offer non-profit or education pricing?
Yes. 30% off Business or Enterprise for registered non-profits and academic institutions. Email sales@ontrackio.com with your registration details.
Is there a free trial?
No. Onboarding is demo-led; self-serve onboarding starts once you are a customer.
When are extra devices billed?
At renewal, once a year. You pay an annual base that includes a set number of devices. We count your devices once a year, and each device above that number is billed at renewal at your plan's per-device rate: the published rate on Starter and Business, your contracted rate on Enterprise.
What is the minimum term?
Annual.
Next step
Choosing a tier
Bring your rough asset count and the compliance frameworks in scope, and we'll point you at the right tier.
Book a 30-minute demo
or email sales@ontrackio.com